internode

Worst service and providers. My partner works from home and have all my security cameras connected. They cancelled my interned without my permission and said that someone else used my location ? Does not make sense on what they say then they said that I need pay 2 months in advance to re connect after they cancelled it without my permission. This is absolutely unacceptable. Very unprofessional. I highly do not recommend this company one bit and to give them 1 star is because I dont have a choice. This company is a joke and getting put on hold and transferred to other departments and being on the phone for 2 hrs or so absolute joke. Disappointing Im surprised they still in business. I highly dont recommend this company to anyone.
Apr 27th, 2023

(Translated by Google) I really don't understand how to proceed because I have no internet and I want to cancel my plan. I have given this company countless chances but nothing works. I just want to cancel my plan and stop charging. It's a simple request please help me to do it (Original)
Apr 26th, 2023

Apr 22nd, 2023

After deciding to change internet providers I've spoken with 13 Internode consultants to cancel my account and organise a refund (I regularly paid in advance for my services). Every person I speak to advises me that they have no record or previous communication, and I've been asked to provide my financial details multiple times. Cancelling an account and organising a refund should never be this difficult for consumers. When I asked to lodge an internal complaint the consultant refused to provide me with a complaint number, I called back a few days later and was advised a complaint had never been lodged. I requested a copy of the call recording and was denied. Further to this, factors contributing to my decision to cancel my account with the provider was they encouraged another person not listed on my account to provide my details so they could discuss my account details with that person.
Apr 22nd, 2023

Used to be amazing, since ruined like everything else TPG touches. They've gotten rid of their incredible support team in Adelaide. Simple issues that could previously be resolved in less than five minutes on the phone are now in the hands of an offshored call centre where general IT skills aren't a criteria for being hired. EDIT: After 12 years with Internode, and after spending two hours getting hung up on (yes, being put on hold and then hung up on) by their "business support" team, I switched to Aussie Broadband.
Apr 17th, 2023