Credit Union SA

Awful response times and customer service. Made to feel like a criminal just wanting access to my own money. Took a whole day to get given approval to spend my own cash. The second my mortgage is done I'm out of there.
Apr 15th, 2023

Not even one star . Waited more than hour and still waiting to increase my transfer limit . No option to do it online and asking us to call each time . What a pathetic situation. Wasting people time and phone calls are managed by just one staff . Now I am crossing one hour waiting time..... Never ever open account/ home loan with this Bank. You will be disappointed
Apr 12th, 2023

Have been a member since 1962 - ah how times have changed ! No local branch - only King William Street and as for phone contact absolutely horrible to the extent that you doubt whether you will ever speak to a human. Come on - lift your game.
Mar 20th, 2023

One hour and 45 minutes waiting for my call to be answered.
Feb 11th, 2023

My 5 stars are based on today's experience. Could not go into the city branch so had to use phone customer service. Was dreading it because the hold wait is usually unbearably long, but today I had a relatively short hold time of about15 minutes and and the service rep was cheery, helpful and professional. He organised my issue promptly.
Feb 1st, 2023