NAB Branch - Queen Street Mall

Worst bank ever, all banks are in long distance from other areas. I have to come from long way to here for solving an issues. Application has error services while changing new address, replacement card.
Apr 14th, 2023

I got mugged trying to use the ATM here this morning, 0/10 experience, stupid place isn't even open to ask to send the footage to cops
Jan 9th, 2023

EY was very kind and explained to me as a foreigner in an easy-to-understand way.
Jan 8th, 2023

The NAB Staff were fantastic and I would give them 5 stars for their customer service. As with my experience at all NAB branches. However, I was dealing with an issue that was not common and 'a bit' unfamiliar to staff. And this caused me to return back to the branch multiple times. My one star is to NAB for: 1. Improvement to train staff when rolling out new procedures. 2. Having poor communication to clients when issues arise. Expanding on pt 2 above. Due to my accounts being closed by NAB - (which was completely preventable by them) none of my normal payments are now going through. * * When today I received a call from Woolworths - robotic. It took just a few seconds - to notify me my normal payments have not gone through and I had 2 days to make them or my services would be stopped. NAB should introduce this. To notify you, before closing your bank account because they don't have your scanned license on their digital system. What they did do, and why it's not enough:- I understand I chose notification method preference of text - however no detail was given in the text I received from NAB. - No warning of my accounts all being closed. - Only one text was sent. - No follow up texts, or calls, or emails or mail. I recieve the stupidest mail from NAB all the time. And when their is actually a problem - that requires my attention I receive virtually nothing... just one really ambiguous text. Unfortunately after generations of NAB through my family. I will be likely changing banks due to this issue. * *And I could not purchase anything. I was lucky I had a lot of cash when it happened as it took weeks to resolve and have access to my funds. Mortgage repayments delayed, ect. They're systems were not set up to resolve this issue.
Dec 24th, 2022

Thanks for help! Thank you EY. He is so friendly, professional and efficient. We really appreciate it!
Nov 12th, 2022