Le Creuset Head Office

Le Creuset really do honour their product. Recently, Simona from Le Creuset customer care organised to replace our blue enamel cooking pot that had received unusual chips in the cooking surface. The pot was possibly over twenty years old. The new blue pot arrived promptly in the mail! In addition, Simona sent us new parts for the handle of our (more than forty years old) frying pan. The wooden handle had weakened through so many years of service. She sent instructions so we could easily put on the new handle. The Le Creuset product can be - must be - passed on through families as it has great longevity and the after sales service is second to none!
May 11th, 2023

Recently, we had an issue that needed to be resolved through Le Creuset's customer service. From their quick and accurate response to our inquiry via email, to the smooth process of resolving the issue, everything was handled very efficiently and professionally. Thanks Simona again for handling everything so smoothly!
Apr 15th, 2023

I contacted Chloe at Le Creuset for some replacement parts for our salt and pepper shakers. If only all customer service was as easy as this. Thank you Chloe for resurrecting our favourite shakers.
Apr 14th, 2023

Just had the most thoughtful and considerate customer service, and am writing to express my pleasure over my new frypan. Thank you so much, I'm beyond happy!
Feb 1st, 2023

Excellent end to end customer service from Chloe and her team. Responsive, detailed with feedback and great turnaround with resolving the issue
Dec 24th, 2022