ANZ Branch Broadway

My husband and I went there yesterday morning with an appointment to open up accounts and sign the final loan contract with them. Instead of doing the above which is obviously important for both parties, the banker start selling their landlord insurance, and after we told him we would like to figure that out at a later time, as it is not necessary for settlement. The guy keep pushing us to buy from ANZ and at the end by tricking us saying if we not buying today, it might affect the settlement. I was shocked hearing him say like that as it was never the case throughout my previous experience of purchasing properties. He just wont give up even if I have make it clear that I know it doesnt work that way, and I end up calling my broker to talk to him instead. The staff in this branch is unbelievably unprofessional and ridiculously undertrained. They think having a few hundred bucks commission from the insurance for themselves is more important than complete a property loan contract for the bank. DO NOT GO THIS BRANCH.
Feb 19th, 2023

Great service. Friendly staff.
Feb 10th, 2023

Unprofessional, poor service in this ANZ Branch. My card is about to expire in Nov and new card was ordered to this Branch. A bank staff who looks like an apprentice welcomed me. In the beginning he was nice. However, after reviewing the mortgage account that was linked on the portal, he started to sell me Insurance products. After rejection, he asked if I wanna buy another investment property and get more loans. It's nonsense. He was doing the hot selling rather than focus on activating the card. What made me angry is that the new card was rejected by Coles when I planned to test it later on . The other branch staff checked and advised me the activation was wrong and the guy made my NEW CARD into a LOST CARD .
Oct 23rd, 2022

Oct 4th, 2022

$650 missing! 13 notes of $50 missing in the machine! On 7/8/2022, I withdrawn $1,000 (20 notes of $50) from CBA ATM and went to ANZ Broadway ATM to deposit the same money $1000, into ANZ loan account for the monthly repayment. The ATM machine counted the money, however the transaction didnt go through and it only returned me back $350. And the $650 (13 notes of $50) was missing. Then, reported to the call centre and told me to come back next day. On 8/8/2022 morning, I went back to Broadway branch, they only found a $150 balance difference from the ATM. And need to do cash check the the next day. And I have to put extra money in, to avoid for the late repayment. On 9/8/2022, ANZ Broadway said couldnt find the $650 from the cash, and need to call the technician to check the machine and it may takes a few days!? This is so much trouble, took us so much time, and very unfair to a customer, even this is the banks fault missing your money, but you cant delay or miss your repayment. Please avoid cash deposit! Avoid money missing! From a very disappointed ANZ customer
Aug 9th, 2022