Gerald Slaven Holden Service

Gerald Slaven may be able to service a Holden reliably. I don't know because I have been trying for 3 days to book a service without success. Day 1 went to their web site. Met their chat bot. Filled in the questions to request a booking. Was told someone would be in touch. Crickets. Phoned them. Waited 10 minutes to get "I'll just pop you through to service" Call answered "hello" I asked "Is this service" Answer "yes" then they hung up. Comedy of Errors. Day 2 filled out the book a service form on their web site. Got an email saying someone would be in touch. 24 hours later. Still nothing. I resort to a competitor. Fill in their 'book a service' form and 10 minutes later I get an SMS confirmation of a booking for the day I proposed. Like I say, they may be able to provide reliable service but we'll never know. Thanks for your reply. I did hear from you eventually. Apparently I left a voice mail message on Day 2 and was called 3 days later. Glad to hear to are looking at addressing this. Maybe next time.
Apr 17th, 2023

I bought my Holden Astra from Gerald Slaven 4 years and they were great. Even though they dont sell Holdens any more, their service department people are awesome.
Dec 30th, 2022

Very impressed with the service team at Gerald Slaven. I had to get my car in for a service at really short notice and they were really accommodating. Check in was quick and easy and they called me to let me know what they needed to do to get my car sorted within an hour of dropping the car off. Had it back quicker than I was expecting as well. Thanks guys, Ill be back for my next service!
Dec 28th, 2022

Ive been having my car serviced through Gerald Slaven for about 8 years now and Ive never had any issues. The staff and customer service is always top notch.
Dec 28th, 2022

The following is a complaint about Holden Australia and not Gerald Slaven service department!!! Thanks to Nathan and Stefan for helping us as much as they could.. much appreciated.... stars for their service not Holden or their customer loyalty!! Very disappointed in lack of loyalty from Holden Australia. I have had four commodores, this is my first SS that I have been working towards for years. I am a nurse and have been working through the lockdowns... Found this wonderful piece of history from a elderly gentleman in Perth and had her transported across the country. 2016 Black edition SS VF version 2 with 54,000kms on the clock. Kept garaged and covered, washed weekly and only ever given 98 fuel. All service history is pristine....like the car. Took her to Gerald Slaven as starting to run a little rough so they did scheduled service, but on pickup said it was still running rough and needed eight new spark plugs (quote for just over $400). ..... I understand how it could have looked like the plugs... but this unfortunately did not stop the issue. The engine light then came on stating injector number 6 needs replaced. It is recommended to change all eight. This is when I told my issue to mates on the VF SS Facebook page and learnt that my model car is well known for having faulty injectors and needing them all replaced. Spoke directly to four others who have had the same issue and their Holden service centre had changed them all even when car was no longer in warranty and they were not first owners. They were provided by Holden under "good will". See articles on Carsguide.com.au "3027 Holden Commodore: Fuel Injector Failure" article stating that Holden dealers have been changing injectors free of charge when car presented at dealership with symptoms/evidence. AND Drive.com.au "Holden Commodore LS3 V8 Injector dramas" This article states that "Holden dealers have told drive the fuel injectors are replaced free of charge even if the vehicle is out of warranty" So we approached Gerald Slaven service manager who stated it was the first he had ever heard of this issue (the issue well known by other Holden Service Centres) and we put in all paperwork to get our injectors changed under Good will (the cost would be $2000+ and believe me nurses don't get paid enough to have that spare cash ready).....however we were rejected. Holden stating that as we purchased the car from a private buyer and not a car yard we did not qualify (despite others in the facebook group that have done exactly the same thing and WERE NOT REJECTED...same amount of kms and both out of warranty) So why not me? Why was I singled out? I now have a beautiful car that is useless sitting in the garage and unable to enjoy. I am a hardworking Aussie, onto my 6th Holden...I used to proudly were Holden merchandise (shirts, jacket, cups, hat) and am heart broken that my dream car has become my nightmare. This car is pristine - even the serviceman commented on the car's condition. So disappointed in the lack of support and inconsistency with these repairs being offered from Holden themselves. Post reply from dealer... I would like to thank Gerald Slaven for trying hard on my behalf and putting my good will case forward to Holden. I believe you are not to blame for their bias and rejection. Regards Tanya
Feb 23rd, 2022