Australian Property Specialist

Please do not do business with this agent. Has been very dishonest and deceitful in all transactions and we have been cheated of our rental money due to us and now this person is not contactable to hand over keys or proper documentation for us to move to another agent
Oct 22nd, 2022

Had worst experience. Never returns calls nor messages. Had to move to different agent which took me about 6 weeks. Later I was updated with the tenants that condition report was not signed & documented. Unprofessional never will recommend .
Aug 13th, 2022

Initially a positive experience with this company but over the past few months we have discovered that rent is being withheld by the company, blaming the tenants. Not returning phone calls, or sending receipts for work carried out. I would not recommend either renting through or leasing via this company based on my personal experience.
May 5th, 2022

Critical: Professionalism
Apr 24th, 2022

Rented with APS for about 8 months before the tenancy was transferred to another agency. Had a terrible experience with Crystal. Would constantly ignore emails/texts, issues and repairs would go unresolved for long periods of time. Had to take her to VCAT to be reimbursed for an urgent repair she ignored. Served her several breaches of duty for failing to repair things within the legally required timeframe and for disrupting my quite enjoyment and she would send tradies/the landlord to my property without the minimum legally required notice period (or no notice) and then verbally abuse me on the phone when I wouldnt be able to let them in. I would highly recommend not renting through this agency. It caused me a great deal of unnecessary stress and I had to jump through so many hoops and escalate things often just to get the bare minimum done.
Apr 18th, 2022