Prouds the Jewellers Ballarat

Ordered a ring ( had to be custom sized ) on 1/2/23 - told it would be 2 weeks, Heard nothing from the store - went in about 4 weeks later - not in yet. Still heard nothing g from them so I went back 22/3/23 to discover they haven't even ordered it yet! Very disappointed in Prouds service and barely an apology offered.
Mar 17th, 2023

Was looking for a gold chain today. The two ladies who are working there today was very unhelpful, very unprofessional dealing with us. They were still talking to each when we came in, have to wait to be served. You should do a re training on these ladies.
Nov 11th, 2022

Brought a bridal set and advised salesperson that I will be getting resized and asked if it could be resized she advised it would be fine I live some distance like a hour away so was happy with that.. Went to get resized at local jewellers only to be told cant be done due to the size different I called prouds after that only to be told oh we cant do anything only issue a refund if u want to bring it back. If staff dont know about resizing maybe they should not say it can be resized people dont partially enjoy driving back and hour and a bit just to take their ring back disappointment is putting it lightly
Oct 12th, 2022

Tried to swap a item and was rudely spoken to. I could understand if I couldnt but no need to be so rude. I have never felt so uncomfortable by another woman. Wont be back.
Jun 9th, 2022

The worst customer service ever. Very very disappointed about the service. And the lady who was at the shop is racist. I would like to give zero star if I had.
Apr 4th, 2022