Mike’s Carpet Discounters Carrum Downs - Wholesale Carpets, Timber, Hybrid, Vinyl, Laminate Waterproof Flooring Suppliers

Would not recommend to anyone. I had all my floors done with hybrid flooring, the workmanship was ok. Was charged extra to have the flooring levelled only for the floor to still be out of level. Trims that were installed in each bedroom didn't even last the night were falling off by the morning. Disgusting customer service raised these issues with the company via email on 4 times to no reply contacted by phone multiple times. Someone came and inspected and told me they would contact me have someone fix the issue. That was 2 months ago. Would recommend doing the flooring yourself before even asking this company for a quote.
May 4th, 2023

We had carpet installed yesterday. We had a lot of trouble getting Mike's Carpet to confirm the install day and time. However, things changed just before Easter with Gagan taking charge of our job. He was able to manage our expectations and send 2 friendly installers.
Apr 18th, 2023

Mikes carpet provided quote to replace existing floorboards (termite damage) in November last year Vince assured us they had timber in stock and were ready to install in 2 weeks. They were quick to request full payment for the job. My wife negotiated 80% payment up front and set a date for installation. The installation date rolled around prepaired, we removed kitchen island bench, lounge suite, dishwasher, huge plumbed fridge, plants, pantry emptied, TV and sound system etc.. stored away. Kids holiday programs booked, campervan packed and ready to go, as job was going to take 5 days. Basically house turned upside down to make area clear for Mikes. We waited for installers to come on the day NO ONE ARRIVED! We believed we were SCAMMED. Sonia at Mikes Carpet explained that date wasnt set, as we didnt have a record of the date confirmed in writing. They gave us a new date for the installation before xmas. New date came around, we called Mikes and was told 'THEY DIDN'T HAVE STOCK that suppliers are closed, so couldnt confirm date until next year.. so we lived like hobos in our house, on top of yellow tongue and cardboard for the xmas holidays. No kitchen, fridge outside.. no TV. Basically an exposed construction site for 6 weeks. No one at Mikes took responsibility.. total incompetence. New date set for the week before Australia day long weekend we called Mikes to ensure they had stock who finally confirmed they were coming. The boys arrived, saw the site, and wasted half the day talking before deciding they didnt want to do the job, and were packing to leave. Im not joking! Mortified after waiting for 3 months, my wife exploded and said 'no one is going anywhere!' they were here to do the job today bring the manager! Manager convinced the boys to commence work. For the rest of the installation, there was no manager no leader. Just four very slow working boys who all put tools down if any minute detail was out of place. The second timber they laid (against prexisting floor) was the darkest out all timbers, so sticks out like a sore thumb. They were reluctant to remove a few of the timbers around the kitchen that were eaten out by termites so I had to replace three of these timbers myself overnight. At one point I had to bring out my own plane to buzz a section of bearing to keep flooring level as they were about to lay directly over uneven area! They thought it funny and cheerd everytime they fell through our floor insulation, which i had re -insulate every EOD. These guys dont care about their work and take no pride what so ever. The only team who did care, was the sanding / finishing crew. Who did a wonderful job sanding and applying the 3 top coats even came to work on a Sunday which was great. They were really sweet, took pride and actually GAF. I write this review well after the event, as now I have to glue down an air duct. The installers cut hole in floor way too big, so theres a gap that my daughters foot slips through, too close to the edge of the duct. Yes, we saved a few pennies going with these guys. The overall finished result is not too bad.. after 3 months without floors, its nice to have a solid floor again! but was it worth the all the stress, 3 months of delays, misstrust and gut wrenching heart ache? No way! Pay more and have a competent team do the job right. The only time Mikes carpet will call you, is to take your money after they quote. For the rest of the time, the onus is on you to do all the chasing and project management. Wish we checked these reviews first!
Apr 15th, 2023

Fast, professional and competitive price!
Mar 17th, 2023

The service provided by Mike's Carpet was exceptional, with competitive pricing to match. We were able to select and they installed our laminates within a week, which was impressive. The staff were all a pleasure to deal with and were happy to accommodate our requests. Overall, I would highly recommend this lamination service to anyone looking for a professional, reliable, and high-quality installation.
Feb 28th, 2023