Telstra Launceston Quadrant Mall

Quick to listen and deal with my questions, they gave me an interview with a timeline. So I could go close by and get a coffee. I came back and they were very efficient in sorting out my issues to the best of their ability.
May 22nd, 2023

You will find help there for sure
May 20th, 2023

Informative, knowledgeable staff.
May 12th, 2023

Well thank you so much Ella, helpful, courteous and fitted me in and sorted me with a new phone in under 10 minutes. A wonderful experience...I would have given her 5 stars if my phone was in stock such a difference to the other store I tried to buy a phone at.
Apr 27th, 2023

Went in to get help setting up NBN as have just moved interstate, and the guy at the front was not helpful and said some very rude comments to my partner. He told us we had to book an appointment and come back the next day, even though we expressed we had just spent almost an hour travelling to come see them as they are the closest Telstra shop to us (and there was only 2 other customers in store, while there was at least 4 workers). He didnt care so we went home and had to drive all the way back the next day. The next day they were 20min late for our appointment, which I didnt see why as some workers were just standing around (3 of them were greeting people at the door which was excessive). Then we ended up seeing a girl about setting up our internet and she asked my partner for his ID (as our account is in his name) and we told her he didnt have any photo ID as he hasnt received his Tasmanian license yet (he only has the paper one they give you while you wait) and they surrendered his other one as you arent allowed to have 2 licenses in 2 different states. So we said we could give her the paper license, Medicare card, bank card, show her the Telstra app or anything else and she wouldnt accept it. She very rudely tried to tell us that we were wrong and they dont take your other license when moving interstate, and then proceeded to tell us that if we didnt have photo ID she wouldnt help us. So we ended up leaving the store very mad that this was the second time we had driven all the way in without any help. I then ended up going home and setting it up myself but it took me 4hrs of talking to the computer generated help chat on the Telstra site (which was confusing and hard), all because they had to have photo ID which we didnt have. Very very mad and will definitely never be going back to that store even if it is the closest. I will go out of my way to not have to deal with those Telstra workers again!
Apr 26th, 2023