BMC Auto Electrical

very good
Apr 17th, 2023

My Husband booked my 2022 Kia Sportage to have a dashcam hard wired in. Upon arriving to pick up after works completed, the car was sitting in the carpark with the boot wide open. We were told that they couldnt get the electric boot closed. They had pushed all the buttons, and nothing happened. We were told they didnt touch anything to do with the boot wiring; only the boot lid cover was taken off, the camera wiring put in and the camera placed on the back windscreen. They suggest to call KIA and let them know its not working, as it would still be under warranty. They had tried Google to try fix it and had been playing with all the settings in the car. No phone call prior to collecting to let us know. Then there was the remark of oh well, your Husband will have to do the shopping now! I literally had no way of opening my boot as I had to force it closed, so I didnt find it overly funny. We paid and left. I then went to the shops and went to reverse out of the carpark and the reverse camera was not working. My Husband then called again first thing the next morning and said we need to bring the car back for Brett to look at to figure out whats happened from the install. We received a phone call to say they found the problem; a wire for the reverse camera and boot was not clipped in properly from factory and everything was now working properly. Simple fix, which we thought would have been one of the first things checked. When I went out to the car, the rear camera was hanging from the windscreen, not stuck on. Upon opening the boot, I discovered that the camera had what looked like been pried off the sticky pad with a flathead screwdriver. There were greasy handprints all over the back dash and windscreen. I stuck the camera back on and left. Got home and the camera had fallen again. It no longer sticks to the sticky pad from being pried off and there are dirty handprints all over the back door and windscreen of the car. Pictures attached of the finished product. We received a half-hearted apology and were made to feel like the job was just a hassle. Disappointed in the lack of customer service and the whole experience.
Mar 11th, 2023

Just called these guys and they slot us in no mucking around. Gave a clear outline of what the problems were and systemically worked through them all. Really great service done professionally and personal. Highly recommend
Mar 9th, 2023

Thank you Brett and Sarah. Professional, courteous and prompt service at very honest rates.
Mar 3rd, 2023

Service: Air conditioning
Feb 14th, 2023