Muffin Break Robina

Sofia was friendly, approachable and nothing was a bother thank u
Apr 3rd, 2023

We were there last week and were charged $1 for an extra hot water. Croissant was inedible and service was rude and appalling. Who charges an extra $1 for hot water anyway- we will not be back !!!!
Mar 11th, 2023

Excellent food, coffee and staff. Only issue is the early close times.
Feb 17th, 2023

I went to redeem a free muffin for my birthday through their rewards program. The manager blatantly refused to give me the free muffin and pointed out that I had a takeaway coffee in my hand already and is not spending money at the shop, so will not give me the free muffin. It left me feeling very unwelcome and offended. I dont think I will ever go back there or have good reviews to give about the shop. A change in the rewards program may be needed if franchisees are not happy to reward it?
Feb 3rd, 2023

Last month (April) I headed into the shopping centre to claim all my birthday freebies. Got my Boost, a GJ coffee, some free chips & wanted to get a muffin. I found Muffin Break! Normally I go to the Garden City store, but we were watching a movie in Robina that day. The lady smiled at me when I popped in. She said hello to which I said hello back and said Id like to claim my free birthday muffin, holding up my app. Her smile was instantly washed away and I was left with what seemed an emotionless human serving me from then on. She said you tell me which one and so I pointed and asked politely May I please have that one with the white chocolate. She then proceeds to bag up the muffin in such a way that when i eventually opened it, there were marks from where she had taken her displaced anger out on the muffin when scrunching the bag. She popped it on the counter, said yep, thank you ok, bye Now, Im not sure why I was treated like a thief, when she was the one who stole MY enjoyment. She didnt ask me if I wanted it microwaved. I realised this after a few steps out of the store and was going to turn around and go back and ask her to do that, but I thought hmmm, no better not it might make matters worse. Thanks though, to the cafe down the corridor who kindly microwaved the muffin for me in place of muffin break. Ive read a few reviews about this store, mine is purely my own from my own experience and not biased from others reactions to their own dealings. Love the products, dont like some of the operators. Please, help this store.
May 19th, 2023