Bank of China

May 22nd, 2023

Just do yourself a favor, dont go. The worst customer service, probably the most inefficient service ever amongst other banks. Just deposit your money to somewhere else.
Mar 22nd, 2023

(Translated by Google) This afternoon, I went to the Bank of China to ask the staff if I transferred the wrong account to the wrong account last night. The attitude of the male staff who received me was extremely bad. I dont know his name. He was the man sitting at the middle counter at 3:00 pm on May 24th. He asked me to fill out a form without explaining to me. He read it and called me I made a mistake, and asked me to find a translation software to read it myself in an extremely impatient tone, and waved me to go to the sofa. At the same time, he continued to chat with a female colleague next door about traveling to Singapore. When they found out that I didn't have a passport, they wanted to drive me away, and I couldn't do it without a passport. I broke down and cried because of such a rude and rude attitude. My friend saw that I was treated rudely by the Bank of China staff and questioned me. An older employee came out and said that he could check the details. Without a passport, I You can also use your student ID card, but the final result is that the wrong money will still be returned through the original path. The whole process took nearly two hours. I came to Bank of China to open an account for convenience, and everyone speaks Chinese. But what I have encountered in Bank of China today has deviated far from my original idea. The unprofessional service, very arrogant attitude, and extremely low work efficiency have hurt me very much. This afternoon, I went to Bank of China to inquire about reversing a transaction that I mistakenly made to the wrong account last night. The male staff member who attended to me had an extremely rude attitude. I don't know his name, but he was the man sitting at the central counter at 3:00 p.m. on May 24th. Without providing any explanation, he asked me to fill out a form. After looking at it, he said I had filled it out incorrectly and impatiently told me to use a translation app and figure it out myself, while waving his hand for me to go sit on a nearby sofa. Meanwhile, he continued chatting with a female colleague next to him about traveling to Singapore. When he found out that I didn't have my passport, he asked me to leave because without a passport, he couldn't help me. I was so overwhelmed by his rude and disrespectful attitude that I burst into tears. My friend witnessed how the Bank of China employee treated me and helped me inquire about the issue. Eventually, an older employee came out and said they could check the details. They informed me that even without a passport, my student ID would suffice, and in the end, the wrongly transferred money would be returned to its original account. The whole process took nearly two hours. I opened an account at Bank of China with the intention of convenience, as we all speak Chinese. However, my experience at the bank today was far from what I had initially expected. The unprofessional service , extremely aggressive attitude, and exceptionally low efficiency have deeply hurt me. (Original) 524 This afternoon, I went to Bank of China to inquire about reversing a transaction that I mistakenly made to the wrong account last night. The male staff member who attended to me had an extremely rude attitude. I don't know his name, but he was the man sitting at the central counter at 3:00 p.m. on May 24th. Without providing any explanation, he asked me to fill out a form. After looking at it, he said I had filled it out incorrectly and impatiently told me to use a translation app and figure it out myself, while waving his hand for me to go sit on a nearby sofa. Meanwhile, he continued chatting with a female colleague next to him about traveling to Singapore. When he found out that I didn't have my passport, he asked me to leave because without a passport, he couldn't help me. I was so overwhelmed by his rude and disrespectful attitude that I burst into tears. My friend witnessed how the Bank of China employee treated me and helped me inquire about the issue. Eventually, an older employee came out and said they could check the details. They informed me that even without a passport, my student ID would suffice, and in the end, the wrongly transferred money would be returned to its original account. The whole process took nearly two hours. I opened an account at Bank of China with the intention of convenience, as we all speak Chinese. However, my experience at the bank today was far from what I had initially expected. The unprofessional service, extremely arrogant attitude, and exceptionally low efficiency have deeply hurt me.
May 22nd, 2023

(Translated by Google) This is the first time I saw a customer service who didnt know anything. I waited for an hour to ask a female customer service who didnt know anything and was very indifferent and sent me away in less than a minute. I dont know how she was able to work in the Bank of China. In domestic banks, even if they dont know about my situation, they will actively ask for me and are very enthusiastic and patient. From this female customer service, I only see impatience and being in a foreign country. Being looked at indifferently by our own people in a foreign land... (Original) 1
Mar 21st, 2023

(Translated by Google) Bank of China is the most rubbish, if you must apply for a broken Bank of China card in Brisbane (in order to save some transfer fees, you will regret it one day), it is recommended to go to sunnybank. If you can accept that hundreds of phone calls to them will not get through, and if the tens of thousands of dollars in your bank account cannot be allocated by yourself, then choose Bank of China! Choose Brisbane Branch! The most rubbish bank and the most rubbish service! (Original) sunnybank
Mar 16th, 2023