colette by colette hayman - Brisbane DFO

Dec 30th, 2022

I have never been so humiliated by a salesperson in a store in my life. I am an 55 year old woman in a portable electric wheelchair and was finding it difficult to get about the racks in the store. Several customers had assisted me moving racks with earrings out of the way. A staff member who was unpacking stock beside the counter did not look at me but I helping were stunned. My husband came to my defence and the staffer started yelling that she was not going to push 45kg fixture around. My husband was saying how about you just have some respect for the trouble she is in. The staffer then said that we looked like we belonged on Centrelink (not sure what that has to do with my disability but whatever). I had left the store with embarrassment. I ended up going back in and asking for the staffers name and the area managers phone number. The second staffer said I am not allowed to give out staff namers or managers number as they are private.
Dec 26th, 2022

Very disappointed with the poor customer service I received. I went in looking for a bag that was showing up online as in store. When I asked about it the girl shrugged her shoulders and said it might be in a box. She made no attempt to even try to look for it. She was clearly not interested in helping or providing customer service. I walked out and the store lost a sale.
May 23rd, 2022

Staff today at DFO was super rude towards me when I asked a question about bag and she said no... yah yah and rolled her eyes and after I paid she has said you are welcome without I said anything... and again rolled her eyes I will never more come back that ship and I wouldnt recommended! She is definitely not going to ruin my Friday!
Apr 25th, 2022

One staff member on who was absolutely amazing in answering random questions about the bags and advise of current sale. Fast, friendly customer service.
Aug 5th, 2021