Australia Post - Hornsby Post Shop

Miserable woman refused to certify my passport as she "didn't feel comfortable."
May 3rd, 2023

worse opening time, no weekend options or early pickup options
Apr 14th, 2023

Today was my first visit to hornsby post office, and it was a wonderful experience. I arrived right at open, and Ildi greeted me at the door with a smile and a pleasant 'good morning'. Ildi went to get my package from the back room, and brought the large box out on a trolley (because it would be easier for me to pick up). Ildi offered to open the door so I could exit more easily. I utilise Auspost's services daily (at a variety of post offices), so I interact with many Auspost staff. I feel that Ildi was the most friendly, cheerful and helpful person with whom I have dealt. She is truly a star of Auspost in general, and especially of Hornsby Post Office.
Mar 6th, 2023

Happened like 3 time, closed around 1pm due to unforeseen circumstances.
Mar 4th, 2023

Coronation St is the closest Post Office to us so we use them for convenience, but we are nearly always disappointed. Last week I took my passport application and I missed a number on one of my documents so, fair enough, I had to come back with a new application. I returned a few days later and they had to take photocopies - I was informed that their copy machine was "on the blink" - I could go to the newsagency and pay for my copies. Considering they have to take the copies themselves, I was disappointed that they asked me to go PAY for copies, and come back for a third time. The following week I went to the post office in Westfield where I was met with much better customer service. They informed me that the number I missed on the first document shouldn't have been a problem; they could have just written the proper number at the bottom of the application. I was also assured that it isn't my responsibility to get the copies, nor should I be asked to pay to get it done at a different place when it's needed for the post office. I don't think I'll be visiting Coronation Street Post Office anymore - their service is exceptionally slow even when there is no one in there, and I was disappointed that I needed to visit on three separate occasions to submit one application.
Feb 11th, 2023