The Hills Clinic Hornsby

Have been a patient for like two years, am now unable to ever get an appointment bc I cant get them on the phone to book. Its beyond unprofessional. I had to call Kelly ville clinic to even be able to speak to Hornsby clinic.
Feb 10th, 2023

All the team at hornsby have been very helpful. Including when I have anxiety/panic attacks
Jan 1st, 2023

Done more harm than good
Oct 26th, 2022

Dr Lim is great but the receptionist, Neeharika, at the Hornsby clinic is near-impossible to communicate with. Two months of back and forth and she still couldn't do the basics of sending out a script. Even the compounding pharmacy she was communicating with commented to me on the lack of timeliness and professionalism. On top of all of this, she is rude and arrogant over the phone. An awful experience. EDIT: As others have mentioned, she also almost never answers the phone! Maybe 20% of the time she'll actually pick up.
Aug 23rd, 2022

Dr Dominic Paul is terrific, but the communication and organisation from the admin at this clinic is awful. It's near impossible to get through to anyone on the phone (they answer the phone maybe 1 out of every 10 calls), and they rarely respond to emails or send through confirmations for your appointment. However, as frustrating as dealing with the receptionists and admin staff can be, the level of care Dr Paul was able to offer was excellent and made the difficulty of actually scheduling an appointment worth it. If the admin improved even a bit, I think this would be a fantastic clinic, but the organisation and difficulty accessing care really lets it down.
Apr 21st, 2022