iKOU

Visiting from Toowoomba and was served by a very lovely young lady. Such a wonderful and calming aura, I felt like Id known her my whole life. She was very knowledgeable about the products and her attention to detail and to us as customers was second to none, she recommended so many beautiful and amazing products which I just wish we couldve bought more of! She gave me a lovely demonstration of one of the scrubs and she was so incredibly gentle and caring, honestly that was an experience in itself! Definitely recommend stopping in to anyone in the area, such a beautiful little store and amazing customer service! 5 stars from me!!
Apr 7th, 2023

I always feel so well looked after when walking into this store, customer service is super friendly and helpful. Great quality organic products, helps my skin feel soft, clean and healthy and i love supporting Australian owned.
Jan 14th, 2023

Spent a lot of money getting these products in our beauty salon, products all went off well before expiry date. The customers service was appalling.
Jul 26th, 2022

Natalie from IKOU was brilliant this week when my partner and I dropped in. She was professional, caring and extremely knowledgeable. I bought my boyfriend two products a cleansing facial cream and the eye serum and they are both spectacular! He has used them for three days and the cleanser has already eradicated the redness on his skin and the eye serum has helped fight the lines around his eyes already. We highly recommend these products and if you need to get information about products or skin care Natalie is your girl! My had a day off today and just texted me a pic after he did a one hour facial himself with the IKOU products. He's already planning on getting the men's scrub next!
Jul 26th, 2022

I had an issue with a product I ordered, so I emailed customer service. I explained how I had ordered a diffuser gift for a friend, the diffuser was pictured with two essential oils. Only the diffuser arrived without the oils! Samantha responded it was in the internet description, which wasnt visible when I was making the purchase how convenient!. I also asked for a personal note to cheer up my friend, who is in lockdown to be attached to the gift. NO personal note was attached to the gift at all!! My friend didnt even know who the present was from! Samantha has the audacity to argue the note was in parcel when clearly it wasnt!! Absolute terrible customer service! A simple response like are you still wanting essential oils? As you sent your friend a diffuser without one would of been nice! A discount code to purchase future products!! Nope nothing just responded by telling me the note was in the box!!! The products are lovely, however hopefully you dont have to deal with customer service because they clearly dont care about their customers!! No compassion at all!! I will not be buying or recommending their products to anyone!
Nov 23rd, 2021