Witchery David Jones

As I saw those negative rates, at first I was a little concerned about my experience that I might have when I got there but thank god, I think they have fired all the awful staff, or they have improved their attitude with the customers a lot, thats wonderful. Love this brand, definitely will come back.
Feb 27th, 2022

Look for Mel! Best customer service / shopping experience we've had in years! Mel went above and beyond for us. Witchery needs to give her a raise!
Feb 12th, 2022

Nov 9th, 2021

If I could give 0 stars, I would. It would be the most accurate reflection of the service I received; zero. I'm assuming there was a delivery of stock as all 3 Sales Associates were too busy trying on new product to assist the 4+ clients in store. Spent approximately 15 minutes today (12:50PM-1:10PM) without anyone acknowledging the customers. I was going to purchase a skirt however it was damaged, not surprising considering the lack of care from staff. Considering the current retail climate, wouldn't it be in the store's best interest to optimise every customer that walks in? Will continue to buy online as there's literally no benefit coming into a store.
Jul 1st, 2020

Unfriendly returns policy. Ive recently joined Witchery and used 10% discount promotions to pay for a $180 dress. While I was waiting for the parcel, I received another promotion (buy $150 get $50 off) from Witchery. I then contact customer service if I could get the gap discount for I havent received my order. The staff advised me to buy another dress with the new promotion code as they could not give out the difference. So then I purchased another one. Yesterday I received the two same dresses. This morning, I brought the first order to the Burwood store to get refund. But they only provided 2 options, one was I have to bring my husbands credit card (original payment card) to get refund or they give me a gift card. I dont want gift card and I told them the second dress I paid for it Even the manager could not be able to refund the money to the different card and not even willing to raise a customer solution. Its so embarrassing. In store staff told me the refund has to be the original card. Guess what, even coles and woolies or Kmart can refund to different cards. For better customer experience, I hope the company should have trained their employees better to give customer precise information; while update their refund policy. Also a lesson learnt from me, never trust what they said to you, check terms and conditions yourself Its super inconvenient! Really disappointed. I am sorry I have to speak up.
May 3rd, 2022