HCF Burwood

This is ridiculous. I went there today to downgrade my premium and make a claim under my previous premium. The lady told me that because I have now downgraded my premium, my previous premium is also downgraded. After explaining to the lady 3 times about how insurance works, as an ex senior case manager for local insurance companies, she still could not understand how premium works. And I had to speak to a manager to proceed with my claims. I find this very frustrating that as a customer, I still had to educate the staff on how to do their job by the book.
Jan 5th, 2023

When I went there in April 2022, both the dentist and oral hygiene technician were very efficient and knowledgeable. They explained the procedure before starting and were very helpful with recommendations for dental care. Good job!
May 5th, 2022

Mar 12th, 2022

Dr D Nguyen was great I needed an emergency filling rang first thing in the morning and was told no vacancies for the next two days but leave my number and they would call me if one came up, two hours later they called and slotted me in at 4.15 we were finished by 4.40 and he was great gave good explanation and options Three hours later my face and teeth were back to normal Thank you so much
Feb 13th, 2022

Not sure why the reviews are so negative but me and my boyfriend just went there to sign up for our extra insurance yesterday and our experience was quite okay! Not busy at all (probably because of COVID though) and the staff member who served us was kind and helpful.
Feb 26th, 2021