Sharetea Burwood

Friendly staff, my colleagues and I frequent here weekly!
May 2nd, 2023

What a shame for the owner of this store. First day of the Easter holiday, with half price promotion going on, even they had the holiday surcharge on the drink, cant believe the owner has arranged only one staff working today. Its unreasonable and unacceptable. Had been waiting for more than 40min for the drink, but I feel sorry for the poor girl working alone today, with non-stopping deliveries and walking in customers. The owner should take the credit of this one star.
Apr 1st, 2023

Very slow service. This is the second time Ive come. Good prices though.
Mar 11th, 2023

Awesome bubble teas and slushies
Feb 28th, 2023

I love share tea as there drinks are very good. Me and my family members every time we go this place to buy drinks. But sadly, every time we visit this place we experience worst customer service. I dont want to be rude and I dont like to complain but this time sorry to say, I couldnt control myself. We are very disappointed with the staffs working this place. The way they take orders, the way they acknowledge their customers, as if Im getting free drinks. Neither they greet nor they look interested on taking orders. All the time they look upset, playing with their mobile phones all the time, talking on the phone with someone, with AirPods on, doesn't even care when customers are waiting for them to take the orders. When they take orders, I have found most of them are very rude and loud. Even today, I went there with my family members hoping to get good service but we experienced the same bad service. The guy didn't even care, we were standing infront of him. He didnt even say hi/hello nor took our orders with smile. He was like what you want ? Pay now, thats all we heard from his mouth. We were like whatttttt he didnt even ask if we want sugar, ice or any toppings, size nothing. Instead we had to say hi/hello and greet him, we had to tell him despite of asking us and he didnt even respond. Till now we never got our orders correct. If we ask for sugar they dont put sugar sometimes they put excess. Todays drinks was yuck, we had to chuck them in the bin. Later on we realise we had to take a picture of drinks to post them with this complain but we forgot. As soon as we drank one sip we just chucked them. Cant believe why management team is not taking this seriously that why their staffs are like this. Management team you really need to focus on this. We dont want anything neither free drinks nor anything as a compensation, we just want good customer service. You really need to work out on this. I have seen they behave same with every customers when I visit there. Maybe they dont want to complain like me but this time it was too much for me. If its possible I would give minus rating for the service. I dont even want to give 1 star rating.
Mar 24th, 2023