J’s Removals and Storage

Positive: Professionalism, Punctuality, Quality, Responsiveness
Feb 21st, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Local moving
Oct 16th, 2020

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Aug 7th, 2020

Critical: Punctuality, Responsiveness
Aug 6th, 2020

Hi All; I had booked Jay for today the the 6th of July via txt and a recommendation from a friend. And we spoke on the phone and confirmed the date and time last week. 12pm today a no show. I called Jay he answered and said he would be at the move location in 20 minutes. After an hour of waiting still no show. I called with no response. I called using a different phone and a Lady with a Foreign accent answered stating I had the wrong number she didnt know a Jay. (The same number I always used) In the end I had to airtask the job in a hurry due to time constraints and was under a lot of pressure to move as keys etc had to be given back. Very bad and unprofessional service. I would have preferred if he had of told me when I call the first time that he couldnt make it. Very very disappointed and let down.
Jun 3rd, 2020