AAA Lucky Removal

DO NOT GO THROUGH THIS COMPANY. Cancelled on us last minute and stuffed us around.
May 3rd, 2023

I used their service when I first move. I was quite happy with the guys were very careful and no damage to my furniture. I call them again for my second move. Movers were so unprofessional they came with a small truck which I had requested a bigger truck. I told them this and he went downstairs and didnt come back. Second guy came mentioned again too many furniture he said he will check with the office. They never returned back. I called the office lady said she will get the manager to call me back. Never called back. I called them again and again no respond. Eventually I was blocked.. never ever use their service again. They left me in the middle and couldnt find anyone else. If possible I would give them 0.
Apr 29th, 2023

Critical: Professionalism, Quality
Apr 9th, 2023

What a shame. I would have given at least a 4-star rating however they scratched my TV and then denied it. No biggie just won't use again...
Jan 19th, 2023

I spoke to the receptionist twice, a week prior to moving date. Confirmed the clearance of the truck had to be below 3.3 metres, she confirmed it was 3.2 so all was good. Onthe day 2 guys came with a 3.8 metre truck and could not go into the loading dock. Not their fault I believe however the lack of communication between her to the drivers were apparent. She did not note this down as Ive had to speak to someone else who advised me it wasnt in the notes. We had taken a day off work and all our stuff is packed and ready to go. We now unfortunately have to move tomorrow as all other places are booked and there is a time limit that the concierge of our current place wont allow us to use the loading dock after a certain time. Day is definitely ruined and now things are delayed. Dont recommend this company. Only reason I chose this place was because my mother in law used them before with no issues. However this is a major inconvenience and not ok.
Apr 21st, 2023