Coco Republic Clearance Centre

Great experience with Layal's help at Coco Republic
May 10th, 2023

May 1st, 2023

The item we purchased was damaged during delivery and the call centre staff refuse to help. We called many times, and every time we call, we are promised a call back which never happened. Its been more than a month, and still we are left with a damaged marble table at our place and thousands of dollars out of pocket.
Apr 11th, 2023

The stuff John West reject.
Mar 23rd, 2023

I recently purchased an outdoor coffee table from Coco Republic, and my experience has been nothing short of a disappointment. The table I received was not only defective but also started developing numerous cracks, some as large as 1cm, and the surface was lifting. As an outdoor coffee table, it should have been able to withstand the elements and provide durability. However, the poor quality of this table became evident soon after I started using it. The cracks and lifting surface are clear indicators of subpar materials and craftsmanship. This level of defectiveness is unacceptable, especially considering the price and the brand reputation of Coco Republic. Adding to my frustration is the lack of customer service I encountered when I reached out to address the issue. Despite numerous attempts to contact the company, they failed to response to my emails or phone calls or even acknowledge my concerns. This lack of responsiveness and disregard for customer satisfaction is simply unacceptable. Given the seriousness of the issue, I have filed a complaint with the Department of Fair Trading and the Australian Competition and Consumer Commission (ACCC) to seek appropriate resolution and hold Coco Republic accountable for their defective product. Based on this experience, I strongly advise against purchasing any furniture from Coco Republic. Their failure to deliver a quality outdoor coffee table, coupled with their poor customer service, demonstrates a complete disregard for their customers' needs and expectations. I am extremely dissatisfied with Coco Republic, and I will make it a point to share my negative experience with others, warning them about the low quality and inadequate customer support they can expect from this company. Please consider exploring alternative options for your furniture needs to avoid the frustration and disappointment that I have encountered.
May 15th, 2023