Living In Style Furniture

decided to come and purchase our lounge from here from family members recommendation. when we attended the showroom, they had nice furnitures on display and we were firstly greeted by a lady asking what we needed and upon advising her what we were looking for, she directed us to the manager Arthur to initiate our request. throughout the discussion of our request and negotiation of pricing, we felt that Arthur seemed to always be on the phone 24/7 and would walk-off attending to other customers every 2 seconds and found that we were left alone countless of times waiting for him to return to our discussion, and multiple times i would find to be repeating myself but eventually after drawing up the design and settling on a choice of fabric, we locked it in. we were firstly advised that it would take 6-8 weeks for the lounge to be made and delivered to us and we would receive a phone call or text message about a few days prior to settle on a delivery day which these were accepted. after waiting almost 8 weeks and received no notification, i contacted the store only to be tossed around by multiple consultants telling me different things and how i apparently have to wait a further 4 weeks when i had a written agreement that it was 6-8 weeks. the lady on the phone kept cutting me off and was very rude and unprofessional. when my lounge finally arrived, the fabric was completely different to what we had chosen and after sending some photos with comparison to the one we requested and speaking to Arthur about this, we apparently had no idea what we were talking about and that it is the fabric we chose when it clearly is not as we are not colour blind and can clearly see that the fabric pattern between the two are very different. after some thorough investigation from Arthur, he came to find that the mistake was made internally and it was indeed the incorrect fabric choice and the option we had is that he can discount a few hundred dollars off the remaining balance, or to re-order the correct one which could possibly take another 9 weeks. having no choice and no guarantee that in 9 weeks time we 'might' get the correct one, we swallowed the bitter pill and took the offer of the few hundred dollars off for the inconvenience. but seriously, please do something about your service and getting your customer orders correctly.
May 24th, 2023

Arthur and Peter were so amazing to deal with, both took their time to make sure i was getting exactly what i wanted for my custom lounge and day bed, couldnt be happier with the quality of their products and service, Thankyou again
May 20th, 2023

Does not deserve even 1 Star , have no option of 0 . Guy in black jacket working today .. what a waste of human . Absolute disgrace , has utterly no sense of customer dealing .
May 17th, 2023

Thank you Arthur and family great service good price will shop there again
May 6th, 2023

I waited 4 months and 15 days for this product to arrive at my house, but the gentlemen who came to my house were extremely careful when delivering the product. I like my furniture. I will go to this store again and plan to buy new items. It takes some time to deliver your furniture to your home, but all the employees who help you with the product are polite and do their jobs diligently. I thank them here for their service.
Aug 22nd, 2022