James Lane Auburn

James Lane at the Auburn location offers professional and amazing customer service. Kristie is more than a sales lady and a valuable assett to James Lane. I have never encounted such a high standard of service. Kristie is one amazing lady and goes beyond to assist a customer in every possible way. She is caring, helpful and knowledgeable. I hope Kristie is recognised by James Lane at a high Management level for her outstanding customer relations service.
May 13th, 2023

My husband and I had been looking for a 3 seater with chaise and recliner sofa. There were other stores like Plush , Nick Scali and Freedom that we looked into, however upon reading reviews we were hesitant to commit to the 12-14 week (minimum) delivery time as well as the warranty being honoured had there been any issues. When we walked into James Lane in Auburn, we were greeted by the lovely store manager Kristy who was very knowledgeable and showed us a range of sofas to suit our needs. She wasnt pushy and allowed us to take our time with testing out the sofas in store. My husband and I decided to sleep on it and come back once we made a decision, however it only took a day and we came back to James Lane to purchase the Axel sofa after reading other positive reviews with the company. We were able to have the couch delivered within the following 4 days which was excellent! Upon putting the couch together, I did notice an issue which I emailed the store about. After a follow up email about a week later, I received a call from Bhavika who was able to resolve my concerns quickly and I was very happy with their willingness to rectify to the issue. Overall I am very happy with the service both during and after my purchase. If youre thinking about whether to commit to a purchase from James Lane, I would say go for it from my experience in dealing with the company!
Feb 5th, 2023

Customer service was brilliant from Kristie, so helpful and easy to deal with. Knowledgeable and genuinely happy to help us. Thanks Kristie! Haven't gotten our couches yet but were comfy to sit on in store
Jan 26th, 2023

Store Manager is amazing. I love the variety and the bargains. Pictures, rugs, lamps and so much more.
Jan 15th, 2023

Khristie had a great eye and exceptional service! Would recommend!
Jan 4th, 2023