Hidden Valley Caravan Park

Background: We are seasoned Australian travellers that booked a cabin at this park, one year in advance so that we could attend the Kununurra Ord Valley Muster. We chose this park based on the fact it was quiet and had a great pool. We paid $140 a night for ten nights. We had an awesome time at the muster. We experienced so much. Unfortunately this park did not consider its muster guests. They chose to close their pool during the muster. They did not advise any of their bookings that they were doing this. When questioned on arrival I was told it would be filled next weekend. Then they had a little laugh when I informed them we had chosen the park for the pool and because it was warm. They obviously didn't understand that I will swim on 20 degree days. No compensation was offered. Also note that staying longer then a week does not attract a weekly rate. You have to stay 3 months or more to be considered. The following weekend arrived and I asked about the pool as some other staff had been working to ready it. The reply was an indignant one from the same person who checked us in. It won't be ready for up to three weeks as the council has to inspect it. And now to the cabin we booked. Have a look at the pictures. The cabin requires a good strong clean and renovation. We have stayed in better for less. The pillows need to be replaced. They are not pillows. Fortunately we had our own. The interior is cracked and the veranda requires maintenance The reception hours are limited but you are not informed this when booking. Have a look at the picture of the published hours. The park was extremely quiet. Very few tourists, probably due to the bridge and flood earlier in the year. It seems to contain a fair few permanent residents. Some of their facilities are amazing whilst others appear to live in run down vans and annexes. Albeit we did meet some friendly, considerate staff. Amanda was just amazing. I would give her five stars just for her service and friendliness. She was even prepared to drop us off and pick us up from the muster if we didn't get our car back in time. Sadly she was only in the office once. She needs to be given the office job full time. Be aware that this park does not have anything for children to do. The park is quiet. The park is green. Your experience may be different to ours. For a start the pool will probably be open. Hopefully the owner renovates his cabins too. Cheers.
May 28th, 2023

Was comfortable. They have great sites. The Mountains are beautiful
Jan 8th, 2023

Oct 23rd, 2022

First time staying at a Caravan Park. Big thank you to Jeff and Mark, who killed us with kindness, that wont be forgotten. If your ever in Melb guys look us up, would love to return the favour.
Sep 21st, 2022

Sep 17th, 2022