Black & White Cabs Melbourne Office

OMG. Disgusting. Appalled. Use the Skyline Bus instead. $25/person and clean. $85 CASH from airport to Melbourne. And he wanted to charge fee to use Credit Card or Debit Card. BTW overcharged $65 on meter, (after he stopped driving around block of hotel when I challenged him.) Roads not busy for Melbourne. Airport fee and Toll should often been no more than $9.32. Over charged by $10.68. But do you want to loose you luggage. Worse than Bali. Taxi was grubby and not vacuumed smelt of body odour. . No choice You had to take first Cab off the rank. Victoria must not have standards for Taxis.
Apr 13th, 2023

I can see why this taxi firm has such a bad review history. 24 hours ago I left a bag on the back seat of the taxi. Realise 2 minutes after that it had been left and called the taxi firm. I provided the drivers details. They refused to call the taxi and would only send him a message. When I called back, they refused to follow up again and said it was up to the taxi driver to call me and if I wanted further info to call the police. Ive called them over 3 times and theyve hung up on me twice. Ive heard nothing over the last 24 hours and am now circa $400 out of pocket. Hardly customer service. I recommend not using this taxi firm.
Mar 29th, 2023

My driver rammed my case into the step of the taxi cab and broke the wheels off my case. He promised to fix the case or replace it and gave me his phone number. I have contacted him numerous times and he is non responsive. Black and White need to address this and help me to locate this crook and have him honour his promise. Then sack him! Very poor service. If this is the calibre of the drivers then be wary of using this Company
Mar 23rd, 2023

No good with the taxi drivers because they charger too much for tactile stickers and fare label stickers for 105dollar but normal it's free because it's for customers but they charger you 105dollars
Feb 27th, 2023

By far the worst taxi ride. The entire trip on his phone texting and missed the turn. Didn't want to be paid by Cabcharge and was going to take my cab charge away. Accredited driver number 602729 taxi number M9606. Can't even call the company to make a complaint. Will be taking the video to the cop shop. Taxi driver putting people's life at risk.
Feb 19th, 2023