Anstel Brands

Hayden has been amazing with his after sales service of a small defect in my much loved new cybex pram. These guys are definitely still providing that exceptional customer service that, sadly, you don't see so often anymore these days!
Apr 17th, 2023

Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on.
Sep 8th, 2022

Valentina and her team at Anstel were super helpful when I found myself needing a spare wheel for our GB pok it. Highly recommend this company.
Aug 23rd, 2022

I placed an order for a pair of replacement wheels for my pram a few days ago, they arrived very quickly, however there was a picking error and I received the Joolz Geo2 wheel, instead of the Joolz Geo wheel. I contacted Anstel Brands via the website last night requesting to swap them over. Hayden responded to me first thing this morning and offered to have someone deliver the correct wheel to me today. It is midday, and I now have the correct wheels, the staff at Anstel Brands were so helpful and accommodating and just pleasant to deal with! Inevitably, human error occurs, it's how a company corrects it that matters. Thank you so much Anstel Brands, I will certainly be back.
Jan 2nd, 2022

Amazing after sales service alongside the online customer support during purchase. Had an issue and the team at Anstel Brands honoured the warranty from their end without having us to deal with manufacturer. Sorted the issue within a day. Highly recommended!
Oct 8th, 2021