The Milk Guys

I have experienced poor customer service from The Milk Guys. Today I received a call from a co-worker saying "where is the milk, there is no milk!" So I call TMG and ask if our Monday delivery arrived? I was informed that our regular order was suspended?! I never requested a suspension. This company was regularly delivering milk to our location for MANY years, before I took over managing suppliers 18 months ago, so I just kept it going. But frequently we have negative feedback from staff when The Milk Guys fail to deliver on public holidays. They simply refuse to do the logical thing of automatically arranging for delivery the next working day. Why should it be up to the customer to organise delivery changes when public holidays are a regular occurrence? I spoke to another company who said "obviously" with a standing order, they would deliver at next available opportunity. Not The Milk Guys. They just skip the order for that week completely. When I complained that I didn't request a suspension of my order, TMG customer service deflected by saying "maybe someone else requested that" and when I asked to close my account permanently, they suggested that "we have 900 happy clients and you're the only unhappy one". Well so be it. I have consistently had negative feedback about orders not arriving during public holidays, and having no order arrive on a regular Monday the 3/4/2023 was the last straw. Once again I solved the issue in less than an hour using Woolworths Metro60 app and will keep using this or Woolworths@Work from now on. It's also cheaper.
Mar 22nd, 2023

Highly recommended this milk supplier, they deliver more than just milk. Always look after small business, even put the milk away for you and collet the milk crates. Great customer service. From Little Bean Shop
Feb 9th, 2023

Sep 5th, 2022

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Jul 2nd, 2022