BBQs and Outdoor

Quick handling of my order, easy to add to my order, good communication and prompt well packaged delivery. Thanks.
Mar 8th, 2023

Hi a real customer focussed business which understands and appreciates customers. A pleasure to deal with online.
Feb 4th, 2023

Excellent customer service from Courtney and friend (sorry man but I didn't get your name) today. Saved my Australia Day spit roast. Cheers guys
Jan 22nd, 2023

They claim to be a specialist but can sell you a part without a seriel number, regardless of the fact that I had the orginal part with me. Once they could make a sale I was no longer of any interest to them.
Dec 19th, 2022

In 2020 I was looking for good quality cast aluminum patio furniture and after spending a lot of time searching, I found Meltoncraft's Nassau series distributed by BBQs and Outdoor. I ordered the furniture and the team kept me updated with clear information about the lead times (given the scrambled supply chains at the time) and when it arrived, a portion of the coffee table was unusable due to a defect. I took a photo and sent this to BBQs and Outdoor, and they promptly replaced the bad part with no fuss and no extra cost to me. Three years later, this furniture still looks great and has resisted the weather very well. Late last year, when I wanted to install an outdoor sink in the backyard, I went immediately to BBQs and Outdoor and purchased a Napoleon sink module. Again, the customer service was very good - there was a glitch because the credit card I used to pay the deposit got cut off due to fraud, and this led to needing to work with Courtney on a solution, but Courtney was very friendly and helpful, and this did not impact on delivering the sink, which has turned out to be perfect for what I need. In summary, not only does BBQ and Outdoor sell products that I have been very happy with, but they also provide well above average customer service when resolving typical retail issues that are not their fault. For this reason, BBQs and Outdoor will continue to be my first choice for future purchases of this sort of product.
Feb 8th, 2023