Thomastown Dental Surgery

DR LI had me in and out in under an hour! 3 fillings, full clean and examination. back in only a couple days for whitening and mouth guard, so efficient and quality work. Hygienist I think Gladys was also very good at her job and friendly too! Reception was very friendly and always happy to help! Absolutely my new regular dental clinic! =D
May 11th, 2023

I've been going for years! Always pleasant and professional! A1
Apr 2nd, 2023

I always go here. They have given me fillings in the past and replaced my brothers broken tooth. They do x-rays themselves to refer you to orthodontists and stuff. I have always loved going to the dentist because of their great customer support and conversations you can have before after and even during the dental appointment. I have always loved going here and it is a great dentist to go to. DON'T LISTEN TO THE 1 STAR REVIEWS THEY'RE LIES!!!
Mar 15th, 2023

I would give zero star if I had an option. The receptionist called and said to cancel my appointment if I donot reply the message and I could not reply due to the emergency situation. However, they called next day and angry about I did not come. I was blamed by that I wasted a lot of time at the reception due to the inexperienced receptionist computer skill. They lied by saying I told them to change the code to ensure my insurance is covered and they also said my husband wasted their lunch time and I was in shock as the appointment was properly booked. The rudeness of the receptionist and the unprofessional behavior of the doctor try to involve patients into their toxic work environment. They were also talking about how bad the Philippine receptionists and said they wasted all their time did paper work then they resign after one month. I felt very stressed about the conversation as a patient and I am also in shock they involve all the politics and lies with patients. However, I believe Dr Pollys assistant is a very and the only ethical person who I dealt with. I still cant believe how they used all the lies to try to show am being unethical which actually its their own dishonest behavior.
May 10th, 2023

DO NOT ATTEND THIS CLINIC WHATEVER YOU DO! MISSING MONEY AND CASH PAYMENTS! I have been coming to this clinic for a couple of years, I'd say 3 years. 1. Unprofessionalism: The original Dentists I had were lovely. I then had a new Dentist, Dr Li who I believe is very green, inexperienced, and egotistical too. I have severe periodontal, and for years have been doing research on what would be a better option for me long term. When I discussed with her the latest technology in full mouth denture called Zygomatic, this young egotistical Doctor scoffed, laughed and said she's never heard of it and made it out like it was a scam, because her fresh out off school knowledge does not extend to this World Class technology that is renown. She has given me the wrong information on my treatment plans, for example, scoffing at all on 6 treatments for my case, despite multiple much much more experienced Dentists and Periodontists have told me I needed. Dr Li, insisted that my bone structure was strong enough to have individual implants only, which is absolutely incorrect. I have severe periodental which requires all my teeth to be removed, with extensive bone grafting and ongoing treatments needed for all on 6 or Zygomatic. 2. Missing Money and Payments - although we are not made of cash, we are comfortable enough to make sure we have money for payments for any service we attend. In one appointment, Dr Li surprisingly told me I owed them $800 (a year go) and insisted I must pay this money or they won't get my denture fixed as I came in with a broken denture during an appointment. Their receptionist threatened that I will be without denture if I don't pay. I told them I have paid whatever they asked on any appointment attended and told them I had always carried cash or paid via debit card, as we do not have a habit of using credit cards or being on payment plan. No matter what I said, they insisted I never paid them even though my daughter recalled we paid the cash payments. The receptionists who took payments at the front counter denied taking payments. 3. Today, a year or so ago later, I called them to book a clean and they told me that they will not book me in for anything because I owe them money. Although they previously said I owe them $800, now they say the amount I owe them is $500. A lot of inaccuracies and inconsistency. 4. When taking out my teeth, Dr Li was EXTREMELY ROUGH, it was the MOST PAINFUL dental experience I have ever had in my life. At one point, I could feel the needle going through my gum and had to continually asked for extra numb as I could even feel the tools cutting through my bones. So far, they took over 12 teeth out off my mouth this way. I stayed as I thought this is what to expect, but since finding a new, more professional Dental service I realise this is not the case. I am currently going through the process of lodging a formal complain with the Medical/Dental Board for inappropriate, unprofessional behaviour and lack of duty of care from this place, and from Dr Li. Please beware booking with them, following their treatment advice and most important, BE CAREFUL PAYING CASH! VERY DISHONEST!
Dec 30th, 2022