Transcorp Removals & Storage

Positive: Professionalism
May 15th, 2023

Positive: Professionalism, Value
May 14th, 2023

Critical: Professionalism, Quality, Responsiveness, Value
Apr 23rd, 2023

Disastrous! We sought the services of Transcorp for an interstate move from Melbourne to Cairns in Oct 2021. Everything seemed perfect until we made the payment. The items arrived later than scheduled. The worst is that there was a lot of damage to our items. 1. We had a new 85'' Sony TV broken. 2. Couches damaged including a dining chair unrepairable 3. Soundbar (Sonos) broken 4. Black Console Table shattered 5. Treasured art piece damaged. Upon follow up, they mentioned that they would be paying up to 50 dollars for every piece damaged. This was occasioned by a lot of run around and back and forth being thrown from a person to the other and department top the other. For your peace of mind, use other service providers or even sell your items and buy afresh wherever you go as the cost benefit of moving with Transcorp does not exist. It is akin to throwing your hard earned cash and belongings in the bin. They don't even deserve the one star. It has taken me close to 2 years to come to terms to the loss of my items and to leave this review and to let it off my chest. Word of caution to potential customers, to avoid heartache and heartbreak, go elsewhere.
Apr 14th, 2023

We had our furniture returned to us on 1/3/23, 3 pieces with substantial damage, and adamaged our Entry Door door surround just for good measure. We had the delivery guys note the damages on their Delivery note and we keep a copy, we then notified Transcorp on that day. To date their Claims Department still has not processed or done anything about this issue, just keeps putting up road blocks of why they havent, need proof of purchase of items, going back 3 years, yeah, everybody keeps invoices going back 3 years. So now 6 weeks on after they returned our furniture, some damaged, just avoiding the inevitable Lawyers getting involved. Very unprofessional, lack of empathy and down right lack of integrity!!!!
Apr 11th, 2023