Espresso Apartments

Property and Guests Neglected and Uncared for Please note this review relates to the Penthouse Apartment unit 39/220 Barkly Street, Melbourne This property does not reflect its listing IRL. It is run down and poorly maintained, the cleaning left a lot to be desired and the owners were uncommunicative. Maintenance issues: Carpets are threadbare and stained, one stain in bedroom was viscous and sticky. Many items were broken, damaged or not working e.g. TV in bedroom, lamps, dishwasher, pedal bin, aircon units (one not working, another leaking), 3 of the 5 cooking hobs, dining chairs, lights, drains on balcony and in shower over bath, bathroom fan and heat lamp, door latch, shower screen, roller blind. Cleaning issues: Black and pink mould on shower tiles, filmy greasy coating on floor tiles, stains on fabric furniture and throw pillows (that were then placed stain side down on clean bed pillows), dusty, stained bed skirts, barstools sticky underneath, stinking food and dishes left in broken dishwasher, dishes left in sink when we arrived, grimy shower vents, scum mark around bath. Safety issues: Crowded wiring and smoke detectors covered in plastic wrap. Guest experience issues: only given 5 small, thin towels for a weeks stay for the family. No information manual. No Netflix login details. Did not respond to my concerns communicated by emails, text and phone messages (no one answered the landline or mobile) until I posted on HomeAway a couple of days later and then they finally said they would send a cleaner the next day, but did not address any of the other issues. The cleaner never came. The twin bedroom is not really a bedroom but rather a media room off the lounge with two beds in it. This meant we couldnt watch the only working TV in the apartment or make noise as the kids couldnt sleep. It also had no aircon so needed to leave the door open to keep it cool. Would have been useful to have luggage racks and oven mitts. Positives: The beds were comfortable and the location was outstanding. Overall this property is NOT good value for money. It may once have been a beautiful apartment, but it has been neglected and is barely 3 stars now. It is overpriced for what you get. You are left feeling like the owners dont give a toss about their guests. They talk the talk, but dont walk the walk its all marketing hype. We will not be back and have asked HomeAway to facilitate a refund.
Jun 21st, 2018

Modern and ideallocation
Aug 11th, 2017

Clean, comfortable. Great location
Jul 31st, 2017

Feb 26th, 2017

Lovely apartment, great location! We have stayed at Espresso Apartments before and been really impressed. However, there are a few maintenance issues - the positives are once made aware the company responded quickly. But this is advertised as a 'luxury apartment' therefore I think that sets the expectation of immaculate and maintenance should be up to scratch!
Jan 13th, 2017