The Good Guys Corporate Office

So unhappy with the service. I bought a fridge before couple of year ago. I bought 5 year warranty with it. Still in warranty and now I have a serious problem with fridge. Calling to the office and store at Springvale but no one is there to help me or even answer the phone to resolve problem. I have lot of food waste from one month. No one is helping. We are keep calling for help and resolve the problem but nobody is responding. Even I spoke with the store manager Mani who is not even reaping in a good way. I spoke with a person yogi who is very rude and not helping. Not recommend for anything to buy from good guys. As when we go to buy they are pretending very helpful but once we have any issues with their product they are just lie on the phone and not guide us properly. If theres anything to give them less then 1 star I would do that. They all are not at good service at all.
Apr 4th, 2023

Good service in store then terrible after sales service. Waiting months for a faulty TV to be fixed or replaced, they keep blaming Sony instead of resolving. No point buying the extra concierge service they promote, doesnt seem to help.
Apr 2nd, 2023

Apr 1st, 2023

Very unhelpful staff. These guys are all happy to take the customers money, but when they breach their terms and conditions of the extended warranty they insist you need, they are unapologetic and do not try to resolve the issue in a timely manner. Ill buy my large appliances from Costco now as their customer service even when things go wrong is far superior, the good guys could learn a lot from from Costco in this regard.
Feb 26th, 2023

Website does not process credits correctly and when you call Good Guys on the phone to request an order cancellation, you can't get through. So I get onto online chat and I am told that I will receive an email by close of business on a Friday. So if it does not arrive, I have to waste my time and follow up on the Monday after and keep on chasing this useless lot for their stuff ups. Zero stars is not possible so giving the bare minimum.
Feb 25th, 2023