Hisense Australia Head Office

Purchased hisense TV 18 months ago from day one they tube and 7 + was freezing up, and still is ,no point getting a customer service card with contact number if you can't get through to they,press 1 for call back no call back,be careful purchasing hisense products
May 18th, 2023

OMG!!!! is all i can say the level of service i got out of Shelby was second to None she was amazing to deal with and went above and beyond my Hisense 75 inch tv failed a few days out of warranty but they honoured it and are replacing the whole TV... i am so glad that a lot of my home appliances are Hisense can not recommend these guys enough.. if i could give more then 5 stars i would
May 17th, 2023

Aircon broke exactly one year after purchase. Been trying to contact them for 4 days. 1.5h hold and no answer. Left my number for a call back 3 days in a row and nothing happened. Today I decided to be on hold for as long as it tookafter 2h someone answered. Asked me for serial number, purchase date and invoice number. Went looking for the invoice for the number and the hopeless person hang up the phone. This is disgusting. The aircon is used in a commercial premisses which is needed every day and I have no aircon for at least 2 weeks because I cant even book a technician or understand whats wrong. It makes me sick to my stomach having to spend sooo much time of my busy hours having to deal with simple things like this.
Mar 19th, 2023

Hisense are hopeless, zero stars. If you want a simple electronic user manual, you can't get it online. If you ask them for one, they ask for all your personal information and request an account set up which is unneccesary to mail out a hard copy. Poor service, will buy another brand that aren't afraid of having available online support documents.
Mar 4th, 2023

Rubbish. Don't expect a replacement or refund of anything faulty. They will give you tasks to perform, take photos and videos of your faulty product and then reject you and tell you your product is not covered by any warranty. This has been my experience with a faulty flawed design 75" TV used for only 3 weeks. The TV is designed to fail if you create a breeze of you walk in the room. Update: I bought and paid for another HiSense TV to replace the above one and the antenna input on the TV is so loose it swivels, I cannot see this lasting a week or so. Any movement in the area causes the TV to pixellate. I expect delaying tactics and little else from HiSense. Place of purchase seemed less than interested. Future Junk. Update: 10 May 2023. Still in negotiations with HiSense and place of purchase, there has been no resolution. If you speak to Jasmine via email please bare in mind there are multiple Jasimines. Don't bother wasting your time going to Consumer Affairs as they have no actual powers and will give up.
May 10th, 2023