Mortgage Choice in Sandringham - Ian Celantano

Thank you Ian. Your guidance and support in buying our first home is very much appreciated. You made the process transparent, and gave us confidence in making a huge financial decision. We now have a sound and responsible result because you gave us so much information and you were always happy to answer our questions. We look forward to contacting you for our next property purchase. Marlo & Robert
May 18th, 2023

Ian and his team are fabulous to deal with, they provide a professional seamless service all the while being extremely knowledgeable in all areas of home loans. I would happily recommend Ian and his team for first home buyers or for refinancing. Thanks so much
Apr 22nd, 2023

An opportunity to buy an investment property with a short turn around of 4 weeks until settlement - Ian helped us (well in all honesty) did all the leg work to get us over the line within this time frame. He navigated some of the ridiculous request our bank asked of us always with a smile and good humour. Ian even offered to walk up to my work place so I could sign the final documents - We appreciated all Ians expertise & will definitely be calling on him in the future.
Apr 15th, 2023

Ian has been amazing to deal with and never tires of our phone calls and questions!
Nov 9th, 2022

EDITED: In response to the below reply by Mortgage Choice. I went in for a pre-approval. That was the entire meeting. Of course I did not change my mind. Multiple times I communicated and was ignored. I find it quite interesting that someone responded to my negative review within hours of me posting it but I couldn't get a response after waiting 15 weeks to hear about a pre-approval. Terrible customer service. To cut a very long story short; I met with Ian around July 20th - spent approximately 2 hours at his office. About 8 weeks later after hearing nothing I emailed following up - this was ignored. I again emailed 1 week later only to be told that all my pay slips and paperwork were "out of date". I re-sent it all again at the end of August. I again heard nothing. By November (and approximately 15 weeks after our meeting!!) I was feeling very disappointed and placed a formal complaint with Mortgage Choice head office about how I was treated. After around 3 weeks the 1 sentence response I received was basically "sorry we wasted your time", with no explanation as to WHY. The whole experience was terrible. From the Sandringham branch to the response I received about my detailed complaint from Mortgage Choice's complaints department. If you don't have the capacity or time to take on a client then I think perhaps you shouldn't.
Nov 2nd, 2022