T2 Tea - Eastland

May 19th, 2023

Had a lovely experience with a handsome young man a few weeks ago. Was looking for a tea, and ended up leaving with three based on his recommendation. Would definitely come back again. Thanks, John!
Dec 31st, 2022

Had 2 interactions with Claire. Fantastic. Great to see a smile and good old fashioned customer care still exists in retail. Well done
Dec 12th, 2022

Hi there, While I appreciate that sales assistants can be required to approach and start a dialogue with every customer, if a customer is wearing over ear headphones it's likely they could be autistic or anxious and are using the headphones to signal that they would prefer to be left alone to shop. This was the case when I went into Eastland T2 recently and the sales assistant stepped in front of me while I was walking toward the tea I needed. They motioned for me to take off my headphones just to say hi and give me the general "can i help with anything" and seemed to get offended when I said "just browsing thanks" and put my headphones back on. The other sales assistant watched this and when they processed the sale I felt like they were quite rude as a response to me wearing headphones. I feel that the team at this store would very much benefit from some training on how to better treat their autistic customers. I will be avoiding this store and instead shopping online for now.
Jul 15th, 2022

Helpful staff
Jun 24th, 2022