I-MED Radiology Network

I needed to have 2 procedures done on the day one of which I needed to fast, once that one done I was going to get my toast from my car oops Ieft it at home, silly me. I end up speaking to a staff member and she got me a Coffee and some biscuits, how nice that was of her. I normally go to the Croydon I-MED but I was at Ringwood East and everyone were nice. Thank You all.
May 11th, 2023

Mum walked in after hearing the recorded message saying no appointment required for an x-ray. She was not greeted by the two reception staff who were chatting amongst themselves, and after a few seconds both staff members walked off without acknowledging her. Once one of the reception staff returned, Mum was told that "the recorded message doesn't know the individual circumstances of the day" and that she would have to return in 2 hours time for her x-ray. The waiting room was completely empty.
Jan 28th, 2023

Outstanding patient care from first point of contact on the phone (spoke to Esther), right through to the operators of the MRI machine (Jess and her coworker, forgot her name sorry). All seemed very organised and ran smoothly. Thanks ladies!
Jan 8th, 2023

Most of the staffs were very friendly except for one. The receptionist, Robyn, had poor attitude and bad manner. She rolled her eyes and sigh not only at us but multiple customers in the waiting line. The way she talks was very patronising as well. I don't believe this is a way to treat anyone especially as a receptionist.
Oct 17th, 2022

I booked in to get my 12 week scan here on the 22 September to see my baby for the first time. I had a miscarriage that landed me in the hospital earlier in the year, so I have been incredibly anxious about this scan. Then it was declared a public holiday. I called them up as soon as the holiday was declared and was told my appointment would be going ahead as scheduled unless I heard otherwise. I did not hear otherwise, so I go in on Thursday (after having to work most of the day myself, because my business had appointments too, only we honour ours and don't inconvenience people) only to find that they are in fact closed and didn't have the basic decency of telling me or rescheduling my appointment. I am supposed to have a follow up appointment at Box Hill hospital on Monday with the scans, which now can't happen due to the incompetence and unprofessional behaviour of I-Med Radiology Ringwood. I am so angry and disappointed to not even receive a text message letting me know to reschedule everything. So thanks heaps for making and already stressful time even worse!!
Sep 2nd, 2022