Europcar Melbourne Richmond
Hours
Chamber Rating
-
Rachel Richardson
Excellent service. Super-friendly. Clean, well-maintained car. All we needed and a bit more!
Nov 15th, 2021 -
Santhosh kumar
HAVEN'T COME ACROSS A "LOWER EXPERIENCE" IN LIFE EVER. IF THERE WAS A MINUS 5 RATING, THIS MOB DESERVES IT. The Richmond office cancelled my booking a few hours before the actual pick up time, over the phone. These actions by Europcar costs me $600 plus... in losses I went through a horrible time to reorganize the move on a Sunday when most businesses were shut.(BIG THANK YOU TO AVIS TRUCK RENTAL) Minutes after the phone call informing me about the cancellation, I received an email which said "we are sorry to learn that your travel plans have changed and you had to cancel" To make matters worse, they send me this "BIG LIE" on email, because it was EUROPCAR who cancelled it. Very very unAUSTRALIAN... Mr. Bhargav, please understand certain businesses needs more professionalism and commitment, so please don't attempt to ruin more peoples valuable time and resources.
Dec 26th, 2020 -
Darryl Davies
Excellent service...! The guy on the front desk with Dutch heritage was exceptional (I forgot his name)..! Thank you, I'll be back.
Oct 14th, 2020 -
g schneider
Aug 9th, 2020 -
Harley Stafford
Worst customer service experience Ive ever had. Was given a hire car, managed to get it home, then the next day it suddenly wouldnt start. I called up Richmond from several times and left a voicemail, they never answered. I called the customer service line, they just told me to call Richmond and wouldn't help me. I asked to speak to a manager and was told 'the manager doesn't want to speak to you.' I then called the Roadside assist to come and fix it, they said it would cost me $100 for them to come and fix it, even though it says free roadside assist on their website.
Aug 3rd, 2020
Contact Info
- 61392010000
Questions & Answers
Q What is the phone number for Europcar Melbourne Richmond?
A The phone number for Europcar Melbourne Richmond is: 61392010000.
Q Where is Europcar Melbourne Richmond located?
A Europcar Melbourne Richmond is located at 26 Swan St, Richmond, VIC 3121
Q What is the internet address for Europcar Melbourne Richmond?
A The website (URL) for Europcar Melbourne Richmond is: https://www.europcar.com.au/en-au/stations/australia/melbourne-richmond?utm_campaign=MELC05&utm_medium=organic&utm_source=local
Q What days are Europcar Melbourne Richmond open?
A Europcar Melbourne Richmond is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Q How is Europcar Melbourne Richmond rated?
A Europcar Melbourne Richmond has a 3.9 Star Rating from 32 reviewers.
Hours
Ratings and Reviews
Europcar Melbourne Richmond
Overall Rating
Overall Rating
( 32 Reviews )Rachel Richardson on Google
Excellent service. Super-friendly. Clean, well-maintained car. All we needed and a bit more!
Santhosh kumar on Google
HAVEN'T COME ACROSS A "LOWER EXPERIENCE" IN LIFE EVER.
IF THERE WAS A MINUS 5 RATING, THIS MOB DESERVES IT.
The Richmond office cancelled my booking a few hours before the actual pick up time, over the phone.
These actions by Europcar costs me $600 plus... in losses
I went through a horrible time to reorganize the move on a Sunday when most businesses were shut.(BIG THANK YOU TO AVIS TRUCK RENTAL)
Minutes after the phone call informing me about the cancellation, I received an email which said "we are sorry to learn that your travel plans have changed and you had to cancel"
To make matters worse, they send me this "BIG LIE" on email, because it was EUROPCAR who cancelled it.
Very very unAUSTRALIAN... Mr. Bhargav, please understand certain businesses needs more professionalism and commitment, so please don't attempt to ruin more peoples valuable time and resources.
Darryl Davies on Google
Excellent service...! The guy on the front desk with Dutch heritage was exceptional (I forgot his name)..! Thank you, I'll be back.
g schneider on Google
Harley Stafford on Google
Worst customer service experience Ive ever had. Was given a hire car, managed to get it home, then the next day it suddenly wouldnt start.
I called up Richmond from several times and left a voicemail, they never answered.
I called the customer service line, they just told me to call Richmond and wouldn't help me. I asked to speak to a manager and was told 'the manager doesn't want to speak to you.'
I then called the Roadside assist to come and fix it, they said it would cost me $100 for them to come and fix it, even though it says free roadside assist on their website.
Overall Rating
Overall Rating
( 32 Reviews )Write a Review
Van Rental Agency Near Me in Richmond, VIC
Go With The Gecko - Van Ute and Truck Hire
Richmond, VIC 3121
( 0 Reviews )
Go With The Gecko - Van Ute and Truck Hire
Richmond, VIC 3121
( 3 Reviews )