Medical One - Victoria Gardens

I recently took my son to see Dr Elaine Teo. I had not seen her previously. She was kind, attentive and thorough. Her gentle manner put my son at ease despite being in significant pain. Dr Elaine was reassuring and followed up with me to ensure the treatment was working. I would highly recommend her.
May 2nd, 2023

I have no idea why this medical centre charges much more if it is Covid related. A standard phone consult cost me $140 because I am a Covid patient. And it is not long consult as the call only lasted for 9 min. I have been to many other clinics and this is the first time Covid patients are charged more. Combined with other comments, I just feel this clinic want to make a fortune from patients during their difficult time. Just checked with their website re the charging rate, no rate is shown - obviously they dont have any transparency and they can charge you without any standard.
Apr 27th, 2023

I am writing to express my disappointment and frustration with the incorrect medical advice I received from Dr. Elaine Teo during my recent visit to your general practice. I am requesting a reimbursement of the $100 fee I paid for my consultation. During my appointment with Dr. Teo, I explained that I was feeling dreadfully sick with a non-COVID virus and was hoping for some relief. Dr. Teo advised me that antibiotics could only be administered within the first few days of obtaining a virus and suggested that I simply rest and wait for the virus to run its course. Unfortunately, following Dr. Teo's advice only made my condition worse. Several days later, I sought medical help from another practice and was immediately prescribed antibiotics, which led to a swift recovery. It was clear that Dr. Teo's advice was incorrect and had caused me unnecessary discomfort and pain and she got confused with antibiotics and Covid, compared to every other virus. As a patient, I trusted that the medical advice provided by your practice would be accurate and reliable. I am disappointed that this was not the case in my situation, and I feel that I am entitled to a refund of the $100 fee that I paid for the consultation. I hope that you will take this complaint seriously and take the necessary steps to ensure that your patients receive accurate and reliable medical advice in the future. I look forward to hearing from you regarding my request for a reimbursement. Considering that after many emails and telephone communications, I have not heard back from medial one or Dr. Elaine Teo I feel that it is important for me to spread the word about the incorrect and embarrisingly unprofessional advice that Dr. Elaine Teo gave as well as the reluctance of medical one to even correspond to me. My only option is to spread what has happened over multiple social media websites about the unprofessionalism of Medical One and Dr. Elaine Teo and warn all others not to attend this establishment. There are far better, and cheaper doctos in the area, like Elizbaeth St. Family Care, Church Street Medical Centre and Yarra Medical amongst others. Aviod Medical One on all costs. Thankyou
Apr 27th, 2023

Nurse Sabrina is an absolute star!! But the prices are so expensive compared to other places!
Apr 23rd, 2023

I took my little one in to see Dr Fereshteh (feri) Ravanbakhsh and was so reassured and pleased with her professional skills and manner. She did a thorough physical exam and showed me the compassion and warmth that I seriously needed after a stressful time caring for a sick bub who didnt cry at all while each step of the process was gently explained to her. Thank you Dr Feri!
Apr 6th, 2023