Kmart

An absolute nightmare to deal with. Items were ordered online with delivery selected due to me being in Covid isolation. Courier has lost the package, and K-Mart cannot re-issue the items. Best I was offered was a refund and told to re-order. The refund can take 10 business days to go through, and re-ordering would use the same carrier again. No option for a re-issue with a different carrier, no option for them to use the money they already took from me to place a re-order... Shocking customer service on the phone, and generally a very poor experience. Next time I will use a competitor who offers better service. While I wait I cannot work from home as items in the delivery are required for me to do so. What a joke!!!
May 4th, 2023

KMART where everything you buy is RUBBISH. SHAME ON YOU KMART.
Mar 17th, 2023

" Thank you Graham" from Kmart Head office You Helped Solve A Seedy One Pass Issue that nearly went to Tracey Grim Shaw,
Feb 28th, 2023

Poor experience on their online shopping platform . I ordered my item and was checked there were stock 25 QTY available for click and collect . Their system kept cancelling my order and refund twice due to insufficient stock but it is not the truth . The store manager ask me to contact the online customer service . And the customer service said they have no idea . They were totally not professional . My order didnt went through and I have to pop up the store in the very early morning to complete my original purchase .
Feb 27th, 2023

Rang head office regarding where products are sourced from. The incompetence of the person taking my concern was obvious as he was telling me that the clothing was made in Bangladesh. The items l looked at were made in China. I choose to purchase products that are supposedly made in countries that are prepared to look after their workers better in sweat shop. Was not transferred to someone with more understanding. Now have to wait for a call back from the team leader.
Feb 1st, 2023