Domino's Pizza Mount Waverley

Would give 0 stars if possible...ordered from them on the 4th of April and the delivery never came. They said they would offer me a refund but it is the 25th of April now and still nothing. I have followed up with them multiple times in which they said that it has been processed. Wouldn't recommend buying from here if you're doing a delivery. It's a shame because I love Domino's.
Apr 22nd, 2023

The worst Dominos ive encountered. I wish to make a formal complaint about the Mount Waverley Vic store. I order a pepperoni online on the 15th April 2023 i paid 15.00 online i got a message on the app saying it will arrive at 7.42pm. I went outside and waited til 8pm stil no pizza i called the store the girl who picked up the ph didnt have a clue first time i spoke to her she said its a few minutes away then i called at 8.10pm and told her i want to speak to the manager because it still didnt arrive, she put me on hold and never came back to the ph, i called back and she put me onto a male worker who said the delivery guy is waiting outside so i went outside again at 8.20pm he wasnt there, i called the store again quite upset and demanded to cancel the order because it ridiculous i have to wait 45mins for a pizza i was just 10mins away from the store, the guy was absolutely rude and said no refund, i said i want to speak to the manager he also put me on hold and never came back so i ended the call. In the end i didnt get the pizza i had paid for and decided to make a complaint about the bad service i recieved and as this is a fault of dominos Mount Waverley they refused to give me my money back or a store credit so i would like my money back otherwise i will take this matter further and expose Dominos Mount Waverley for ripping me off. Ive ordered many times from this store in the past and today was disappointing. The delivery driver was horrible didnt even communicate to me properly only 45mins later, which i wasnt willing to accept a cold pizza. Pls arrange my refund immediately. I have referred the matter to consumer affairs victoria because these guys are absolutely hopeless, they dont have the decency to acknowlegde they were in the wrong and refund my money, pathetic business. Bunch of rogues.
Apr 30th, 2023

Apr 16th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 15th, 2023

Bloody huge disappointment on the order and delivery. took more than two hours to deliver and the systems gave false tracking information. Called the customer service and the only response was will be there soon.
Mar 22nd, 2023