Kärcher Center Mount Waverley (Retail Store)

I was invited to the Krcher Centre Mount Waverley to run a workshop for Krcher centres and dealers from across Australia. The showroom was immaculate and the staff were very quick to provide assistance to customers. Sue Ellson :)
Apr 23rd, 2023

Mukuka and Richie were amazingly helpful and ended up suggesting me a much better product (Pressure Washer), which saved me from wasting money on another product I didn't need. Mukuka and Richie are extremely friendly and knowledgeable, I highly recommend their service! Thanks again, fellas!
Apr 9th, 2023

Today me and my wife went to karcher to buy Pressure washer, Vaccum and steam cleaner. The sales guy was really helpful and help us to choose the best products for my detailing business. If my business grow i will definitely coming back to this store for all my karcher upgrades.
Mar 6th, 2023

Warning warning do not buy these washers they are the absolute worst quality and use cheap parts our never worked the way it should would never ever buy one again, buy a better brand as most others are
Jan 26th, 2023

I WAS a happy Karcher customer, until I upgraded to an SC5, which was faulty from the get go, going back for repairs within the first 6 months, then 3 more times after that within just over 2 years which was the warranty period. When I requested the machine (which I have spent well over $1000 on with accessories) be replaced, I was refused. They tell me the "relevant department is reviewing my claim" but they never contact me, the only time there is any communication is when I chase them up, again and again and again. They have ignored my posts on Facebook, and "moderated" my review on their website for failing to meet their website guidelines. They have no regard for customer satisfaction or customer service. If you want to roll the dice that your steamer won't be faulty, go ahead, but if it is, don't expect ANY action from Karcher. UPDATE: upgraded to 3 stars from 1 star. After putting in a VCAT application, once I had a date assigned for the matter to be heard, my warranty claim was escalated within Karcher and they replaced the unit at no charge. A great result and very happy with the steamer now it works as it should. It's a fantastic product. The lady who I dealt with to swap the unit over was wonderful, it's just a shame i had to take action like that before they replaced it.
Jan 14th, 2023