PE

I went to QM for my first ever lash experience and was naive in believing this was what it was meant to be like. The whole experience was uncomfortable, as tape was used on my eyelids and glue stinging my eyes. This is NOT what is meant to be like and I am lucky to not have had an allergic reaction! Eyelashes fell off quickly, and were glued on badly to the point where it irritated my eyes on a daily basis. QM may be cheaper but I wouldnt risk my eye health again for this!
Apr 25th, 2020

DO NOT GO HERE. Terrible place. Lashes started falling off on the day of getting them, and have been ever since. It has been less than a week and they look terrible, with many gaps. Many lashes are missing extensions as well. Customer service is shocking, only care about money. I had to reschedule my appointment and was told I had to pay more (they refused to refund me). I was fine with that and was told to pay using a link but they the took additional cost from my card without my consent. I never allowed them to store my card details. After messaging them I was offered a lash revision, but seriously would you trust them to do a good job a second time round? They told me everything is specified in their terms and conditions, but if you read them it's absolute trash. They concluded by telling me to go to consumer affairs to escalate the matter.
Feb 17th, 2020

I had my eyelashes done here on Sunday 16 June 2019, they didnt even last 24 hours. I contacted the customer service, was asked to go in for review. Mistakenly, on my part, went in on Tuesday 18th instead of Wednesday 19th, which was super inconvenient being I had travelled over an hour there and when I requested a refund they refused. And told me to go to Consumer Affairs. I spoke to my two girlfriends who go there who cancelled future appointments immediately. QM charge 30-50% of what others do. Theres a reason. You get what you pay for.
Aug 2nd, 2019

Jul 5th, 2019

Id been going to Queen Mother for a while and used to be quite happy and impressed with the quality and value (my lashes were done by the owner, Poppy). However my latest visit (in which my lashes were done by someone else) was terrible. My lash extensions started falling off the day I got them and more than half had fallen off within the first week. I was really disappointed with the quality and wont be returning.
Jun 29th, 2019