Southern Tile

Mar 24th, 2023

Im very disappointed even a month after my experience. I didnt want to post about this to be honest but after laying out the tiles again, I feel as if I need to share my experience. Its a massive buyers beware. The before sales experience was the best I actually had along my tile journey. They helped select colours and negotiate pricing. I started telling all my customers who I design for to go here until I went to pick up the tiles. The after sales is sorry, you should have known better attitude. As much as I design for other people this was my first time doing a renovation for myself. I was very particular with detail as unfortunately, my job has made me obsessive about small details. When I went to pick up the penny rounds, I made it aware to the girl this looked nothing like the sample sheet. The sample sheet was the grey tones I had been searching for, I have attached a photo of the 5 sheets I ordered and the significantly greyer part was the sample sheet shown. She made me feel as if I was just seeing something that did not exist. I said I would have never ordered this if I knew it was going to be almost white. I told them exactly what I wanted, at no point did she tell me it would most likely look white. I wanted a soft grey marble tone which is what the sample had represented. I didnt even want to take the tiles and she said sorry its no refunds. I hadnt even left the store. It felt like I had been scammed. I find it so hard to keep pushing so I picked it up and have had it sitting in my house and had to go find something else for the neiche. We get to tiling my pantry in the kitchen and i thought its just a small area lets just use the penny rounds... so I laid the tiles out and its so obvious that the sample vs what was actually sold is so different. I feel so angry even months after being scammed. Buyer beware, they take no responsibility in what the tiles look like vs the sample. I thought consumer law would have covered selling something so different then what was represented but I guess you dont believe in it. It was only five sheets of tiles and you couldnt even provide the service to refund it. It wasnt a custom made tile either. Please buyers be 100% on your tile choice or youll get certain responses like its youre fault, its marble, what did you expect, or you can unpick all the sheets and move the grey around or even the grout will hide it Edit - after this review they have rectify the issue. They have gone above and beyond, to sort it out and I know have the greyed version which was shown in the showroom.
Sep 30th, 2022

Always very helpful, have used this placefor a number of projects. Accommodating when we selected the wrong tile. Recommended
Aug 22nd, 2022

Jul 22nd, 2022

May 25th, 2022