Coastal Staircases Pty Ltd

Despite going through all the details over the phone they stopped answering my calls , if the job was a little too far you could have the decency to pick up the phone and say so !! Replying to your response I did email and only got a reply as soon as I wrote this review
Jun 1st, 2022

We were very impressed with the service and information that we received when we first called into the factory/showroom in Moolap. Tiffiny was super helpful in talking us through our options and what might be the best look for us. Once we had decided on the style and materials we wanted, we waited until we were at the stage of our renovation when we could ask the team to come out and measure. The nice young man that came to the house was helpful and friendly. We were also impressed that he discussed options with our builder so that we would achieve the best look. Finally we were at the stage when the stairs could go in. The boys that came out to start the work were on time, friendly and were on the ball. There wasn't any fuss or bother, they got on with the job and managed to crack a joke or two. We felt really comfortable that the boys were doing the best job! We are only halfway through the install (we have to wait for the painter to finish) but the team at Coastal have organised a date for when they will come back and finish! To be honest we didn't shop around as we were happy with the price that we paid for the stairs that we wanted. It was nice not to have to "negotiate " and quibble over price. Coastal have been liaising with our builder and he is really happy with the smooth communication. Emails are promptly answered phone calls are returned. It's been easy! Our stairs are going to look really good and we are really happy. In summary, great price, great service and a fabulous looking product! Well done
Nov 26th, 2020

Nov 24th, 2020

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Oct 20th, 2020

From the beginning to the end, these guys delivered quality and great customer service. All we needed was a handrail and it is perfect. From Tiffiny in the office to the boys that came out to measure and install, all was communicated perfectly and workmanship was excellent.
Apr 18th, 2018