NAB Plenty Valley

Staffs are not willing to help, keep say go home, some rude. Not enough staff, poor management, poor training. I dont understand from bank in my dream how come it turned to this way.
May 21st, 2023

Came in the early morning for a bank check. Two cashiers but one young lady cant do it. Waited for 30 mins.
May 17th, 2023

Always Long lines. They should open another counter
May 14th, 2023

It's not the staff's fault, but seriously if you have queues out the door, 20 people long, management need to do something. I'm sure they wouldn't wait in a supermarket line that long without complaining, why is a bank any different? Get a manager on the floor to help!
May 10th, 2023

Lazy and rude. Staff seem to have no interest in working. The branch itself is inadequately staffed. No sense of hurriedness. The two tellers were very nice albeit, they were slammed with too many customers while the available employees were taking an awful lot of time to deal with simple tasks. Banking at a branch should be seamless. It should not be an ordeal for a customer to take time off their day only to be mooted with service abhorrence. If the staff are not passionate about their work, may be replaced them with someone who is. Nab management should take cognizance of the dismal ratings on Google. For an organisation like NAB, formal complaints via your customer feedback lines should not be the only channel for identifying actionable feedback.
May 21st, 2023