Marais Men

More so a store for those who want off season Alexander McQueen, mason margiela or Givenchy.
Feb 19th, 2023

Good deal and best customer services ever , The Team at Off-White Melbourne store was very helpful with all my requests.Definitely will be coming back to shop again.
Dec 17th, 2022

Turns out the sweater I purchased from the Marais online store was already sold out. It took them 7 days of me following up for them to realise their mistake. But by then it was too late and that sweater was fully sold out online, everywhere. They barely pick up their phones and when they did, they promised me it would be shipped and arrive by Friday, which was never going to happen since it was already sold. I have purchased from Marais multiple times but this is making me rethink coming back. For a store that sells luxury goods, thier customer service is anything but. Good deals but horrible customer experience. Marais, please do better.
Nov 24th, 2022

Words cant describe how shopping at Marais is anything but a boutique experience. From poor customer service to faulty return policies it is a store I will avoid well into the future. Having being in to purchase a McQueen shirt as a gift, I was advised if the size is wrong a larger size is in stock. A day later I rang to exchange the size only to be told they never did has a larger size. I then inquired about a refund and was told this wasn't available (even thought I paid full price and the website advises refunds are available) I was told this was on a sale to sale basis and not standard. The months later to purchase an item and told it is half price only to be charged full price and realised this once I walked out. I called and was advised to bring the product back in store which I did immediately. Once in I was told that they are unable to refund this back onto my card and now over a week and the payment has been refunded. I advise Marais to look deeply at it staff training and policies. Avoid Avoid Avoid.
Dec 30th, 2022

This MARAIS store cancelled my order for Rick Owens sneakers without notice and then sold the cancelled sneakers again at FARFETCH at an exorbitant price far above the retail price. I believe this is a violation of the retail contract and I intend to file a complaint with OWENSCORP with evidence.
Nov 18th, 2022