WHSmith

WHS smith at airport in Melbourne, staff attendant at self service was rude and aggressive and belittled us in front of everyone because she would not honor 2for $5 water on self service screen as there where signs up 2for6. Out of doing the right thing as a supervisor she refused to honor the price yet argue and say to us your going to argue over $2, but thats not the point it principle and then started yelling at us in front of other customers and our too small children and has started our holiday poorly given that poor customer service experience. Note this store is the one closest to hungry jacks. The lady had light brown hair,160cm Caucasian
Sep 24th, 2022

Has all the basics you need
Aug 9th, 2022

Very strange...WH Smith from Woolloomooloo NSW charge in my card for $12.48. I am from Victoria and never visited to NSW since last 3 months and never to this place and store. When tried contacting, no one is bothered to answer phone. Looks like they are finding new ways to earn it. Will lodge a complaint with bank now. So be careful in dealing with them. Looks like they keep the records of your cards.
Jul 4th, 2022

Went here to buy a mask last minute after I forgot mine in the cab coming to the airport due to all my nerves travelling after two years! They kindly reopened the shop and sold me two cloth masks. Phew!
Jul 20th, 2021

Possibly the most abhorrent customer service i have ever experienced. After having paid $25 for items which was processed by my bank, i was told i couldn't have the goods because of an issue with THEIR system! I was told to come back in 10 mins as the transaction will bounce back out of my account!! This has happened before she said! Not filling me with confidence i must say. Waited the 10 mins as suggested by the woman behind the counter with transaction still sitting in my account. After offering to send the money back if the transaction did in fact come out i was told in no uncertain terms NO! On more than one occasion. I was then told by her colleague i was being Passive Aggressive, clearly the woman was a trained psychologist, not sure why she was working at WH Smith if that was the case! No solutions to my problem, just NO! BAD LUCK!! Let's just say the transaction is still sitting in my account and WH Smith Head Office is well aware of what happened. If i could give a zero rating i would.
Jul 10th, 2021