Australia Post

This is hands down the worst experience Ive ever had with a post office and explains why it has a 1.8 star rating. I went to this post office to renew a previously expired passport. The manager first gave me documents to fill that were undersized and were unable to be scanned properly so we had to redo the entire process. Next, there was a signature from another person that I received which was entirely eligible, which he deemed as ineligible and we had to get that resorted. After we came back for our third visit he cut my old passport up which is not the right way to void a passport by any means anymore. My attempts to get a passport failed. Also to note, the manager was a very poor communicator and had zero sympathy that we had 3 separate attempts to do something where he kept nitpicking. I then went to boronia post office to get the documents sorted in hope for a better experience and they even offered us free photographs after we mentioned the previous experience above. I now have my passport renewed and I have come to the conclusion that for anyone that needs any sort of proper interaction with someone behind the counter, go to the Boronia one and save yourself some time and kept yourselves sane.
Jan 30th, 2023

The Worst experience I ever have with Australia post.
Jan 8th, 2023

They never picked up their phone.
Nov 30th, 2022

Worst Post Office. Attitude! Every time I go there I wish I had gone to another Post Office further away.
Nov 17th, 2022

The staff there is rude and unhelpful. The worst post office Ive ever attended.
Aug 8th, 2022